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Customer Service


For information about a product on this website, please email customerservice@misrarecords.com.  For issues or questions about other aspects of the Misra Records operation, please use the email addresses on our contact page.



Its the music business. If the packaging and/or factory sealed merchandise has been opened, unfortunately we can’t offer you a refund or exchange. If've you've received merchandise that simply doesn't work, please let us know and we'll work to get you a replacement as soon as possible.

Several types of goods are exempt from being returned. Digital Downloads, apparel, glassware, opened or used vinyl records, tapes (cassettes) may not be returned unless defective. Please contact customerservice@misrarecords.com for assistance.

Additional non-returnable items:
Gift cards
Downloadable software products - including recorded music.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us, unless specifically requested to do so.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (subject to banking processes beyond the scope of our control)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@misrarecords.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded....ever. Discounted sales, or sales as part of a promotion are final.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@misrarecords.com before you return any merchandise.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

When so instructed, you should mail your product to:
Misra Records, LLC
508 East 18th Street
Cheyenne, WY 82001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.